Shipping Policy
At SESIMENT®, we are proud to offer shipping to customers in the United States and Canada. Please note that applicable taxes will be added to your order during checkout.
More than 98% of our orders are delivered within 14 days from the date of purchase.
Please note that certain locations may not be eligible for delivery. If we are unable to ship to your address, we will notify you immediately and apologize for any inconvenience. Thank you for your understanding!
Delivery Timeline
Standard Shipping - Products will be shipped within 7 business days from the date of order. Standard orders are processed and dispatched within 3-7 business days, followed by a shipping time of approximately 7-14 business days, depending on the size of your order.
Delayed Delivery Clause
Please note that once the shipping process has started and the package has been picked up within the given time frame, any subsequent delays in shipping are beyond our control. In such cases, we will not be able to adhere to the original time frame, but we will assign a customer support specialist to assist you with detailed information and support.
If we fulfill our commitment to manufacture and dispatch the product within the agreed time frame, but the shipment is delayed for unforeseen reasons, we will inform you promptly. Our responsibility will be to resolve the issue in cooperation with you, based on mutual agreement.
Holiday & Unforeseen Delays
Please be aware that there may be slight delays during the holiday season, or due to unforeseen circumstances such as weather disruptions or other contingent events. These factors may result in increased transit times as determined by the shipping carrier.
If your order is misplaced, lost, or stolen, please note that the timeline provided earlier may no longer apply. Additional time will be required to trace, locate, and deliver the product to the correct address.
Can I modify the shipping address after the order is placed?
You may request a change to the shipping address as long as your LED neon sign has not yet been shipped. We recommend reviewing your order carefully before requesting any changes, as this may affect the timely and secure delivery of your product.
Once the shipping label has been generated and your order is picked up by the carrier, we are no longer able to modify the shipping details. SESIMENT® will not be responsible for any consequences if a customer requests a change (such as a delayed delivery date or a change of address) after the shipment has been processed.
Damaged during Transit
We recommend inspecting your parcel immediately upon delivery and recording an unboxing video for any damage claims. In the unlikely event that your sign is damaged in transit, we will work to resolve the issue promptly.
Damage must be reported within 7 days of delivery* to be eligible for a replacement neon sign. Claims reported after this period will be handled according to our general returns and refund policy. Any damage reported after 7 days will be considered as potentially caused by the buyer, and SESIMENT® will not provide a full refund.
*Note: The delivery date refers to the date provided by the courier, which can be found in your tracking email.
If you believe your item was damaged in transit and you're within the 7-day claim period, please email the following to SESIMENT@Outlook.com:
Failure to provide the requested information within the specified timeframe will void the Seller’s obligations.
Missing or Damaged Items Complaints
To ensure a quick and efficient resolution of any missing or damaged item complaints, we require an unboxing video and photos of the received package. The video and photos should clearly show the condition of the package as it's being opened, along with a detailed view of the items inside.
If the package appears damaged, punctured, or bent from any side or corner, please take clear pictures or videos before opening the box.
This step is important to protect both your interests and ours, and helps us address the issue with our shipping and insurance partners. In the case of missing items, damaged products, or any order discrepancies, these photos and videos will be essential for processing claims.
Lost, Stolen & Missing Packages
SESIMENT® takes all necessary measures to ensure secure delivery. Our delivery partner requires a signature upon delivery. Please note, if you choose to opt out of the signature requirement, SESIMENT® will not be responsible for lost, missing, or stolen parcels that are marked as "delivered" by the carrier. We recommend closely following the delivery process and providing a valid signature to ensure secure receipt.
If your order is lost during transit, we will provide a free replacement. In the case of a missing or damaged package, SESIMENT® will offer a replacement at no additional cost. However, any requests for a modified design or changes to the shipping address may incur extra charges based on the customer’s requirements.
Reshipment Clause for Unreceived Packages
If the customer is unable to accept the order after two or three delivery attempts by our logistics partners, SESIMENT® will consider the product as automatically signed for, and any resulting damages will be the buyer's responsibility. This policy ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and shipping orders.
We understand that unforeseen circumstances may arise, making it difficult to receive the goods. To avoid such issues, we encourage customers to monitor the tracking information provided and coordinate with the logistics partners to ensure successful delivery on the first attempt. Additionally, customers may leave specific delivery instructions when placing the order to assist in ensuring timely delivery.
By implementing this clause, we aim to uphold the integrity of our shipping process while maintaining a clear and fair policy for all parties involved.
In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at
Email：SESIMENT@Outlook.com
Whatsapp：19338084897